Public Education Association Agency
Human Side of Change Management & Technology Adoption
Industry:Â Government / Education
Engagement Type:Â In-Person Training and Change Management Support
Service Areas:Â Change Management, Technology Adoption, Emotional Intelligence, Communication, Resilience, De-escalation
The Challenge
A large public education agency serving more than 80 school districts was implementing a new Human Resources Information System (HRIS) and payroll platform across multiple locations.
The organization faced significant resistance to change, communication breakdowns, user frustration, and adoption challenges. Technical support teams were experiencing difficult interactions with employees, and there was concern that poor adoption could impact payroll accuracy, employee confidence, and overall project success.
Our Approach
Jabbar HR Solutions developed and delivered a customized change management training program focused on the human side of technology adoption.
The program included:
- Emotional intelligence during change
- Communication strategies
- De-escalation techniques
- Personality-based communication approaches
- Resilience and burnout prevention
- Change readiness concepts
- The CARDSâ„¢ Change Framework
- Curiosity and awareness techniques
- Stakeholder engagement strategies
- Managing resistance to change
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The Impact
The training provided staff with practical tools to better support users, navigate resistance, communicate effectively, and remain resilient during the implementation process.
The organization reported substantially higher adoption rates compared to previous technology rollouts while reducing conflict and improving engagement between support teams and end users.
Key Outcomes
- More than 45% increase in adoption compared to previous implementation efforts
- Improved communication between support staff and end users
- Reduced escalation of workplace conflicts
- Increased confidence among implementation teams
- Strong participant satisfaction scores
- Additional training engagements requested by other departments.
THE CHALLENGES YOU'RE FACING TODAY DON'T HAVE TO DEFINE TOMORROW.
Whether you’re leading change, developing leaders, or transforming culture, Jabbar HR Solutions provides the expertise and partnership to help you move forward with confidence.